Terms of service

Welcome to Strong Roots. By accessing or using our website, purchasing our products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.

These Terms apply to all users of the site, including browsers, customers, vendors, and contributors.

1. Overview

This website is operated by Strong Roots. Throughout the site, the terms “we,” “us,” and “our” refer to Strong Roots.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not access the website or use any services.

2. Online Store Terms

By using our site, you confirm that:

  • You are at least 18 years old (or the age of majority in your region).

  • You will not use our products or website for any unlawful or unauthorized purpose.

  • You will not transmit any harmful code, viruses, or malware.

Violation of any Terms will result in immediate termination of access to our Services.

3. General Conditions

We reserve the right to:

  • Refuse service to anyone, at any time

  • Modify or discontinue the Service without notice

  • Limit quantities of products sold

  • Cancel orders if fraudulent activity is suspected

Your content (excluding credit card information) may be transferred unencrypted across networks.

Credit card details are always encrypted and processed securely through a third-party payment processor.

4. Product Information

We aim to display accurate product descriptions, images, and pricing. However:

  • Colors, dimensions, or appearance may vary slightly

  • Prices are subject to change without notice

  • Products may be discontinued at any time

We are not liable for inaccuracies or omissions in product details.

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel orders for reasons including:

  • Product availability

  • Errors in pricing or product descriptions

  • Suspected fraudulent activity

  • Customer misuse of services

If an order is canceled, we will notify you and issue a refund where applicable.

6. Pricing & Billing

All prices listed are in USD unless otherwise stated.

You agree to:

  • Provide current, complete, and accurate purchase and account information

  • Promptly update your account details, including email, billing address, and credit card information

We may refuse any order you place with us.

7. Shipping & Delivery

By placing an order, you acknowledge:

  • Shipping times may vary

  • Freight shipping may be required for tubs, chillers, and cold plunge systems

  • Delivery delays caused by carriers, customs, or unforeseen circumstances are outside our control

Full details are available in our Shipping Policy.

8. Returns & Refunds

Return eligibility and details are governed by our Return & Refund Policy.

We reserve the right to deny returns that:

  • Are unauthorized

  • Have been used, damaged, or altered

  • Do not meet our return criteria

9. Warranty

Some products include warranties, detailed on the product page or in our Warranty Policy.

Warranty claims require:

  • Proof of purchase

  • Photos or documentation of the issue

  • Compliance with product care guidelines

Misuse or improper installation may void your warranty.

10. Third-Party Tools & Services

We may use third-party tools or services which:

  • Operate independently from us

  • Are governed by their own terms and policies

  • May collect or process your data

We are not responsible for any third-party service malfunction or data handling.

11. User Content & Submissions

If you submit comments, reviews, or testimonials:

  • You grant us a non-exclusive, royalty-free license to use that content

  • You agree not to post unlawful, defamatory, or harmful content

  • We may edit or remove submissions that violate our guidelines

12. Prohibited Uses

You may not use our site or products:

  • For unlawful purposes

  • To violate intellectual property rights

  • To harass, abuse, or harm others

  • To upload malicious code

  • To misrepresent yourself or impersonate others

  • To interfere with security features of the site

Any breach of prohibited uses will result in termination of access.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Strong Roots is not liable for injuries, damages, or losses arising from the use or misuse of our products

  • Cold therapy involves inherent risks; you are responsible for using products safely and consulting a medical professional if needed

  • We do not guarantee uninterrupted or error-free use of our website

Our liability is limited to the amount paid for the product or service in question.

14. Indemnification

You agree to indemnify and hold Strong Roots harmless from any claims, losses, damages, or legal fees arising from:

  • Your misuse of the site or products

  • Your violation of these Terms

  • Your infringement of rights belonging to any third party

15. Changes to Terms

We reserve the right to update, modify, or replace any portion of these Terms at any time.

It is your responsibility to review this page periodically. Continued use of the website implies acceptance of any changes.

16. Governing Law

These Terms and any agreements related to purchases are governed by the laws of the State of Idaho, USA, without regard to conflict of law principles.

17. Contact Information

For questions regarding these Terms, contact us at:

Strong Roots
strongroots208@gmail.com
+1 208-412-0236
17029 N Lonesdake Pl, Nampa Idaho 83687, United States