FAQs
What shipping methods are availbale?
We offer insured ground freight shipping across the U.S.
How cold does the system get?
The system cools down to approximately 37°F (3°C) depending on your environment.
This gives you full control over your cold plunge experience—from moderate cold to extreme.
Can the system be used outdoors?
Yes. The Strong Roots system is designed for both indoor and outdoor use.
How often do I need to change the water?
With proper maintenance and filtration, water can remain clean for extended periods. Most customers only need periodic water changes depending on usage.
How long does setup take?
Most customers can have their Strong Roots system assembled and running in less than an hour.
How long will it take to get my package?
Most orders are processed within 1–3 business days.
Shipping typically takes 5–10 business days depending on your location.
You’ll receive tracking information as soon as your order is on the way.
Do you ship internationally?
At this time, we primarily ship within the United States.
If you’re outside the U.S., contact us directly and we’ll see what options are available.
What payment methods are accepted?
We accept all major credit cards, Shop Pay, and financing options at checkout.
This allows you to split your purchase into manageable payments if preferred
Does the system have filtration?
Yes. The system includes filtration to help keep the water clean and reduce maintenance.
What are the benefits of cold plunging?
Cold plunging may help support recovery, reduce soreness, improve mental resilience, increase energy, and promote overall wellness.
Is the system loud?
No. The chiller operates quietly and is suitable for home use.
What if I have questions after purchasing?
We provide U.S.-based customer support to help with setup, maintenance, and any questions you may have.
Why choose Strong Roots over other cold plunge brands?
Strong Roots combines a powerful 1HP chiller, filtration, indoor/outdoor durability, U.S.-based support, and premium performance at a competitive price.
Can I finance my purchase?
Financing options may be available at checkout. Contact us for current financing information.
