Privacy and Policy

Privacy Policy

Strong Roots Brand LLC (Strong Roots)
Website: https://strongrootsbrand.com/
Last Updated: October 15, 2026

Strong Roots Brand LLC, operating as Strong Roots (“we,” “us,” or “our”), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make a purchase, contact our business, subscribe to our communications, or interact with our products and services.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we obtain your consent before processing personal information for specific purposes, including SMS marketing communications.

If you have questions about this policy, please contact us using the details provided at the end of this document.

1. Information We Collect

We collect personal information to provide a seamless shopping experience, process orders, respond to customer inquiries, improve our services, and communicate with customers who have provided the appropriate consent.

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

  • Fill out a contact form.

  • Create a customer account.

  • Subscribe to our newsletter.

  • Make a purchase.

  • Request customer support.

  • Submit product inquiries or feedback.

  • Sign up for marketing or informational SMS communications.

  • Participate in promotions or other customer engagement activities.

The information collected may include:

  • Full name.

  • Email address.

  • Mobile phone number.

  • Shipping and billing addresses.

  • Payment and billing information, processed through secure third-party payment providers.

  • Order details and purchase history.

  • Product preferences.

  • Customer support inquiries.

  • Messages submitted through our forms.

  • Communication preferences.

  • SMS opt-in status and consent records.

1.2 Information Automatically Collected

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Operating system.

  • Device type and device information.

  • Pages visited and time spent on our website.

  • Referring website or source.

  • Website interactions.

  • Cookies and similar tracking technologies.

This information helps us maintain website functionality, analyze traffic, detect security threats, and improve the customer experience.

1.3 Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics technologies, and related tools to:

  • Maintain shopping cart functionality.

  • Remember website preferences.

  • Improve website performance.

  • Understand how visitors interact with our website.

  • Measure marketing effectiveness.

  • Personalize website content.

  • Support relevant advertising activities where permitted.

You can manage cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

2. How We Use Your Information

Strong Roots Brand LLC may use your personal information for the following purposes:

2.1 Order Processing and Fulfillment

  • Process purchases and payments.

  • Confirm orders.

  • Arrange product shipments.

  • Provide delivery updates.

  • Manage returns, refunds, and exchanges.

  • Maintain purchase and transaction records.

2.2 Customer Support

  • Respond to questions submitted through our website.

  • Assist with product inquiries.

  • Address customer complaints.

  • Provide order assistance.

  • Resolve technical or service-related issues.

2.3 Marketing and Promotional Communications

Where you have provided appropriate consent, we may send communications about:

  • New product launches.

  • Cold plunge systems and recovery equipment.

  • Apparel and accessories.

  • Special offers and discounts.

  • Product announcements.

  • Promotional events.

  • Brand updates.

You can withdraw your marketing consent at any time.

2.4 Transactional and Informational Communications

Where permitted by law and consistent with your communication preferences, we may send information relating to:

  • Order confirmations.

  • Payment and order status updates.

  • Shipping notifications.

  • Delivery updates.

  • Customer service responses.

  • Account or service-related notifications.

2.5 Website Improvement and Security

We may use information to:

  • Analyze website usage.

  • Improve user experience.

  • Prevent fraud.

  • Identify suspicious activity.

  • Protect our systems.

  • Maintain operational records.

  • Comply with applicable laws.

We do not sell personal information.

3. How We Share Your Information

We may disclose limited personal information to trusted service providers when necessary to operate our business, fulfill orders, provide customer support, or deliver services requested by customers.

3.1 Service Providers

These providers may include:

  • Payment processors.

  • Shipping and delivery companies.

  • Website hosting providers.

  • E-commerce technology providers.

  • Customer relationship management platforms.

  • SMS and email communication service providers.

  • Website analytics providers.

  • Customer support providers.

These service providers receive information necessary to perform authorized services on our behalf and are expected to handle that information according to applicable privacy and security obligations.

3.2 Legal Requirements

We may disclose information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful government requests.

  • Comply with court orders or legal proceedings.

  • Prevent fraud or unlawful activity.

  • Protect our legal rights, customers, and business operations.

3.3 SMS Data and Consent Sharing Restrictions

Strong Roots Brand LLC respects the confidentiality of customer mobile phone numbers, SMS subscription preferences, and SMS consent records.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent SMS subscriber information or provide SMS consent data to third parties or affiliates for their independent marketing or promotional activities.

Authorized messaging service providers may process information solely to support communications conducted on our behalf.

4. SMS Communications, Opt-In and Consent

Strong Roots Brand LLC operates an optional SMS messaging program for customers who expressly choose to receive text messages from our business.

Our SMS program may include promotional, marketing, transactional, and informational communications based on the customer's selected consent preferences.

4.1 How Customers Opt In

Customers may subscribe to SMS communications by visiting our website at:

https://strongrootsbrand.com/pages/contact

Our website contact form allows customers to voluntarily provide their name, email address, mobile phone number, and communication preferences.

Where SMS subscriptions are offered, customers are presented with separate, optional consent checkboxes for marketing and informational SMS communications.

Customers must actively select the relevant checkbox to indicate their consent.

  • SMS consent checkboxes are not preselected.

  • Marketing and informational SMS consent options are separate.

  • SMS consent is optional.

  • SMS marketing consent is not a condition of purchase.

  • Customers may submit a contact inquiry without consenting to SMS marketing.

  • Providing a phone number alone does not constitute SMS marketing consent.

We send SMS communications according to the consent granted and applicable law.

4.2 Marketing and Promotional SMS Messages

Customers who expressly opt in to marketing SMS communications may receive messages from Strong Roots Brand LLC containing:

  • Exclusive promotions.

  • Discounts and special offers.

  • New product announcements.

  • Cold plunge and recovery product updates.

  • Brand news and promotional campaigns.

Marketing messages are sent only when appropriate marketing consent has been obtained.

4.3 Transactional and Informational SMS Messages

Customers who opt in to informational SMS communications may receive:

  • Order confirmations.

  • Shipping notifications.

  • Delivery updates.

  • Order processing notifications.

  • Customer support information.

  • Other relevant service communications.

We do not treat consent to informational messages as permission to send promotional SMS messages.

4.4 SMS Message Frequency

Message frequency varies depending on the customer's selected communication preferences, purchase activity, service interactions, and available promotions.

4.5 Message and Data Rates

Message and data rates may apply to SMS messages sent to or received from Strong Roots Brand LLC.

Charges depend on the customer's wireless carrier and mobile service plan.

4.6 How to Opt Out of SMS Messages

Customers may unsubscribe from SMS communications at any time by replying:

STOP

to a message received from Strong Roots Brand LLC.

After an opt-out request is processed, the customer will receive an appropriate confirmation and will no longer receive messages under the canceled subscription unless they subscribe again.

Customers may also contact our support team to request changes to their communication preferences.

4.7 SMS Support and HELP Instructions

For assistance with our SMS messaging program, reply:

HELP

to a message received from Strong Roots Brand LLC.

Customers may also contact us through:

Email: strongroots208@gmail.com
Phone: +1 208-412-0236

4.8 Consent Records

To document customer communication preferences and demonstrate compliance, we may maintain records of SMS consent, including:

  • Subscriber name.

  • Mobile phone number.

  • Consent category.

  • Opt-in date and time.

  • Method of subscription.

  • Source form or website page.

  • Consent disclosure presented.

  • Changes to consent preferences.

  • Unsubscribe requests.

These records may be used to manage subscriptions, honor customer preferences, resolve consent disputes, and comply with applicable messaging requirements.

4.9 SMS Privacy and Consent Protection

Strong Roots Brand LLC does not share SMS opt-in information or consent records with third parties or affiliates for their own marketing purposes.

SMS information may be processed by authorized providers solely for delivering and supporting our business communications.

Customers retain the right to withdraw SMS consent at any time.

For full SMS program conditions, please review our Terms of Service:

https://strongrootsbrand.com/pages/terms-and-service

5. Third-Party Websites and Services

Our website may contain links to services or websites operated by third parties, including:

  • Social media platforms.

  • Payment gateways.

  • Shipping providers.

  • External websites.

  • Technology and communication platforms.

These third parties may maintain their own privacy policies and data protection practices.

We encourage customers to review those policies before providing personal information.

Strong Roots Brand LLC is not responsible for the independent privacy practices of third-party websites that we do not control.

6. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our security practices may include:

  • Encrypted data transmission.

  • Secure payment processing.

  • Restricted access to personal information.

  • Access controls for authorized personnel.

  • Security monitoring.

  • Appropriate safeguards for customer records.

Payment transactions are processed using authorized payment providers.

Although we take reasonable measures to protect personal information, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

7. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we maintain.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw marketing consent.

  • Opt out of SMS marketing communications.

  • Unsubscribe from marketing emails.

  • Request information about how your data is processed.

  • Exercise additional privacy rights available under applicable law.

7.1 Email Marketing Opt-Out

Customers may unsubscribe from promotional emails by using the unsubscribe link included in our marketing emails.

7.2 SMS Marketing Opt-Out

Customers may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP.

7.3 Privacy Requests

To submit a privacy request or ask questions about your personal information, contact us at:

Email: strongroots208@gmail.com
Phone: +1 208-412-0236

We will review and respond to requests in accordance with applicable legal requirements.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Maintaining transaction records.

  • Managing communication preferences.

  • Documenting SMS consent.

  • Addressing disputes.

  • Preventing fraud.

  • Meeting applicable legal and regulatory obligations.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, unless further retention is required or permitted by law.

Certain consent and transaction records may be retained when necessary to document compliance with applicable requirements.

9. Children's Privacy

Our website and products are intended for adults aged 18 years or older.

We do not knowingly collect personal information from children under the age of 13.

Our SMS subscription program is intended only for individuals aged 18 or older.

If we become aware that personal information was collected from a child in violation of applicable law, we will take appropriate steps to delete the information.

Parents or guardians who believe a child has submitted personal information may contact us using the details below.

10. International Users

Strong Roots Brand LLC operates in the United States.

If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other locations where our authorized service providers operate.

Privacy laws in those locations may differ from those in your country of residence.

Where required, we take appropriate steps to protect information transferred across borders.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our products or services.

  • Changes in our business operations.

  • Updates to our communication practices.

  • New privacy or security requirements.

  • Changes in applicable laws and regulations.

When changes are made, the revised Privacy Policy will be published on our website with an updated "Last Updated" date.

If a change requires additional consent under applicable law, we will obtain that consent as necessary.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, customer information, or our SMS communications program, you may contact us at:

Business Name: Strong Roots Brand LLC
Brand Name: Strong Roots
Website: https://strongrootsbrand.com/
Email: strongroots208@gmail.com
Phone: +1 208-412-0236

Business Address:
17029 N Lonesdake Pl
Nampa, Idaho 83687
United States

Privacy Policy:
https://strongrootsbrand.com/pages/privacy-and-policy

Terms of Service:
https://strongrootsbrand.com/pages/terms-and-service

SMS Opt-In Form:
https://strongrootsbrand.com/pages/contact

For SMS assistance, reply HELP to a message from Strong Roots Brand LLC. To unsubscribe, reply STOP.

Strong Roots Brand LLC is committed to protecting customer privacy, respecting communication preferences, and maintaining transparent and responsible data-handling practices.