Strong Roots Brand LLC (Strong Roots)
Website: https://strongrootsbrand.com/
Last Updated: October 15, 2026
Welcome to Strong Roots. By accessing or using our website, purchasing our products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.
These Terms apply to all users of the site, including browsers, customers, vendors, and contributors.
This website is operated by Strong Roots Brand LLC, doing business as Strong Roots. Throughout these Terms, “Strong Roots,” “we,” “us,” and “our” refer to Strong Roots Brand LLC.
1. Overview
This website is operated by Strong Roots. Throughout the site, the terms “we,” “us,” and “our” refer to Strong Roots.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
If you do not agree with any part of these Terms, you may not access the website or use any services.
2. Online Store Terms
By using our site, you confirm that:
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You are at least 18 years old (or the age of majority in your region).
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You will not use our products or website for any unlawful or unauthorized purpose.
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You will not transmit any harmful code, viruses, or malware.
Violation of any Terms may result in immediate termination of access to our Services.
3. General Conditions
We reserve the right to:
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Refuse service to anyone, at any time, subject to applicable law.
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Modify or discontinue the Service without notice.
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Limit quantities of products sold.
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Cancel orders if fraudulent activity is suspected.
Your content (excluding credit card information) may be transferred unencrypted across networks.
Credit card details are encrypted and processed securely through a third-party payment processor.
4. Product Information
We aim to display accurate product descriptions, images, and pricing. However:
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Colors, dimensions, or appearance may vary slightly.
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Prices are subject to change without notice.
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Products may be discontinued at any time.
To the extent permitted by applicable law, we are not liable for inaccuracies or omissions in product details.
5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel orders for reasons including:
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Product availability.
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Errors in pricing or product descriptions.
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Suspected fraudulent activity.
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Customer misuse of services.
If an order is canceled, we will notify you and issue a refund where applicable.
6. Pricing & Billing
All prices listed are in USD unless otherwise stated.
You agree to:
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Provide current, complete, and accurate purchase and account information.
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Promptly update your account details, including email, billing address, and credit card information.
We may refuse any order you place with us, subject to applicable law.
7. Shipping & Delivery
By placing an order, you acknowledge:
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Shipping times may vary.
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Freight shipping may be required for tubs, chillers, and cold plunge systems.
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Delivery delays caused by carriers, customs, or unforeseen circumstances may be outside our control.
Full details are available in our Shipping Policy.
8. Returns & Refunds
Return eligibility and details are governed by our Return & Refund Policy.
We reserve the right to deny returns that:
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Are unauthorized.
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Have been used, damaged, or altered.
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Do not meet our return criteria.
These restrictions are subject to applicable consumer protection laws.
9. Warranty
Some products include warranties, detailed on the product page or in our Warranty Policy.
Warranty claims require:
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Proof of purchase.
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Photos or documentation of the issue.
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Compliance with product care guidelines.
Misuse or improper installation may void your warranty, subject to applicable law and the relevant warranty terms.
10. Third-Party Tools & Services
We may use third-party tools or services which:
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Operate independently from us.
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Are governed by their own terms and policies.
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May collect or process your data.
To the extent permitted by law, we are not responsible for third-party service malfunctions or independent data-handling practices outside our control.
Your personal information is handled in accordance with our Privacy Policy and applicable legal requirements.
11. User Content & Submissions
If you submit comments, reviews, or testimonials:
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You grant us a non-exclusive, royalty-free license to use that content.
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You agree not to post unlawful, defamatory, or harmful content.
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We may edit or remove submissions that violate our guidelines.
12. Prohibited Uses
You may not use our site or products:
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For unlawful purposes.
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To violate intellectual property rights.
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To harass, abuse, or harm others.
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To upload malicious code.
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To misrepresent yourself or impersonate others.
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To interfere with security features of the site.
Any breach of prohibited uses may result in termination of access.
13. Limitation of Liability
To the fullest extent permitted by law:
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Strong Roots is not liable for injuries, damages, or losses arising from the use or misuse of our products.
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Cold therapy involves inherent risks; you are responsible for using products safely and consulting a medical professional if needed.
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We do not guarantee uninterrupted or error-free use of our website.
To the fullest extent permitted by applicable law, our liability is limited to the amount paid for the product or service in question.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold Strong Roots harmless from claims, losses, damages, or reasonable legal fees arising from:
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Your misuse of the site or products.
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Your violation of these Terms.
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Your infringement of rights belonging to any third party.
15. Changes to Terms
We reserve the right to update, modify, or replace any portion of these Terms at any time, subject to applicable law.
It is your responsibility to review this page periodically. Continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms where permitted by law.
Where additional consent is legally required, we will obtain such consent.
16. Governing Law
These Terms and any agreements related to purchases are governed by the laws of the State of Idaho, USA, without regard to conflict of law principles, except where applicable consumer protection laws require otherwise.
17. Contact Information
For questions regarding these Terms, contact us at:
Strong Roots Brand LLC (Strong Roots)
Email: strongroots208@gmail.com
Phone: +1 208-412-0236
Address: 17029 N Lonesdake Pl, Nampa, Idaho 83687, United States
Website: https://strongrootsbrand.com/
18. SMS Messaging Terms & Conditions
18.1 SMS Program Name and Description
Strong Roots Brand LLC, operating as Strong Roots, offers an optional SMS messaging program to communicate with customers who have provided the appropriate consent.
The SMS program may include two categories of text messages:
Marketing and Promotional SMS Messages
Customers who specifically opt in to marketing communications may receive:
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Special offers and promotions.
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Exclusive discounts.
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New product announcements.
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Cold plunge system updates.
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Recovery equipment and accessories promotions.
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Brand announcements and promotional campaigns.
Transactional and Informational SMS Messages
Customers who opt in to informational communications may receive:
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Order confirmations.
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Order processing updates.
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Shipping and delivery notifications.
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Customer service messages.
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Product-related service updates.
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Responses to customer inquiries.
The categories of messages customers receive depend on the consent they have provided and applicable law.
18.2 How to Opt In to SMS Communications
Customers may subscribe to SMS communications through our website contact form at:
https://strongrootsbrand.com/pages/contact
The website form allows customers to provide their name, email address, mobile phone number, and communication preferences.
Where SMS subscriptions are offered, the form includes separate consent checkboxes for marketing and informational text messages.
Customers must actively select the checkbox corresponding to the SMS communications they wish to receive.
Our SMS consent process is designed around the following principles:
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Consent is obtained voluntarily.
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Marketing and informational consent are requested separately.
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Consent checkboxes are not preselected.
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SMS consent is optional and is not required to submit a general contact inquiry.
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Consent to receive marketing messages is not a condition of purchasing any goods or services.
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Providing a mobile phone number alone does not constitute consent to receive promotional text messages.
By selecting an SMS consent checkbox, you authorize Strong Roots Brand LLC to send the selected categories of text messages to the mobile number you provide, including through automated messaging technology where applicable.
Consent applies only to the communication purposes disclosed at the time of subscription.
18.3 SMS Message Frequency
Message frequency varies.
The number of text messages you receive may depend on:
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Your selected SMS subscription preferences.
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Current promotions and product announcements.
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Your order and shipping activity.
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Customer service interactions.
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Other relevant communications you have agreed to receive.
Strong Roots Brand LLC does not guarantee a specific number of messages per day, week, or month.
18.4 SMS Message and Data Rates
Message and data rates may apply.
Standard messaging and data charges may apply to text messages sent to you by Strong Roots Brand LLC and messages you send to us.
These charges are determined by your mobile carrier and the terms of your wireless service plan.
Strong Roots Brand LLC is not responsible for charges imposed by your wireless service provider.
For questions about your text messaging or data plan, please contact your wireless carrier directly.
18.5 How to Opt Out — STOP Instructions
You may cancel your SMS subscription at any time.
To opt out, reply STOP to any SMS message you receive from Strong Roots Brand LLC.
Once your opt-out request is processed, you may receive a final confirmation message informing you that you have been unsubscribed.
After your opt-out has been processed, we will stop sending messages covered by the canceled SMS subscription unless you provide new consent.
You may also contact our customer support team to request assistance with unsubscribing.
Opting out of promotional SMS communications does not necessarily prevent you from receiving other communications that are legally permitted and for which you have separately provided valid consent.
18.6 SMS Help and Customer Support — HELP Instructions
If you need assistance with our SMS messaging program:
Reply HELP to any SMS message from Strong Roots Brand LLC.
You may also contact our support team directly:
Email: strongroots208@gmail.com
Phone: +1 208-412-0236
Website: https://strongrootsbrand.com/
Our support team can assist with questions about subscription preferences, SMS messaging, and opt-out requests.
18.7 SMS Consent and Customer Responsibilities
By opting in to our SMS messaging program, you confirm that:
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You are authorized to use the mobile phone number provided.
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The phone number belongs to you or you have the appropriate authority to provide consent for it.
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You understand the categories of messages for which you have subscribed.
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You understand that message frequency varies.
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You understand that message and data rates may apply.
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You may withdraw consent at any time by replying STOP.
You agree to provide accurate and current contact information.
If your mobile phone number changes, you should notify us so that we can update your communication preferences.
18.8 Privacy and Protection of SMS Data
Strong Roots Brand LLC respects the privacy of individuals who subscribe to our SMS messaging program.
We may collect and maintain your mobile phone number, SMS communication preferences, subscription information, and records of consent.
This information is used to:
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Deliver communications you requested.
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Manage SMS subscriptions.
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Process unsubscribe requests.
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Provide customer support.
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Maintain compliance records.
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Protect against unauthorized messaging.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent SMS consent information or use it to authorize independent third-party marketing.
Authorized service providers may process information only as necessary to operate communications on our behalf, subject to applicable contractual and legal safeguards.
For additional details, please review our Privacy Policy:
https://strongrootsbrand.com/pages/privacy-and-policy
18.9 Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
SMS message delivery may be affected by mobile network availability, device compatibility, carrier restrictions, technical issues, or circumstances outside our control.
We cannot guarantee that every SMS message will be delivered immediately or successfully.
18.10 SMS Program Eligibility
Our SMS messaging program is intended for individuals who are 18 years of age or older.
By subscribing, you confirm that you meet this age requirement.
18.11 Changes to the SMS Messaging Program
Strong Roots Brand LLC may modify, suspend, or discontinue its SMS messaging program, subject to applicable law.
We may update the types of messages, communication processes, or subscription features offered.
Where required by applicable law, we will provide additional notices or obtain renewed consent before materially changing the scope of SMS communications.
18.12 SMS Program Contact Information
For questions about our SMS program, including consent, marketing communications, informational messages, or subscription management, contact:
Business Name: Strong Roots Brand LLC
Brand Name: Strong Roots
Website: https://strongrootsbrand.com/
SMS Opt-In Form: https://strongrootsbrand.com/pages/contact
Email: strongroots208@gmail.com
Phone: +1 208-412-0236
Address: 17029 N Lonesdake Pl, Nampa, Idaho 83687, United States
Privacy Policy: https://strongrootsbrand.com/pages/privacy-and-policy
Terms of Service: https://strongrootsbrand.com/pages/terms-and-service
To unsubscribe from SMS messages, reply STOP. For assistance, reply HELP.
By using our website or purchasing our products, you agree to these Terms of Service. Participation in SMS marketing is optional and subject to the separate consent requirements described above.
