Shipping policy

Thank you for choosing Strong Roots. We are committed to delivering premium cold plunge systems, recovery tools, and apparel with care, speed, and reliability. Please review our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing Times

We strive to prepare and ship your order as quickly as possible.

Cold Plunge Systems, Tubs & Chillers

  • Processing time: 3–7 business days

  • Larger freight items may require additional preparation time

  • You will receive tracking information once your order ships

Accessories & Apparel

  • Processing time: 1–3 business days

Note: Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods & Carriers

We partner with trusted carriers such as:

  • UPS

  • FedEx

  • USPS

  • Freight LTL carriers (for large tubs & chillers)

Shipping method depends on product size and destination.

3. Shipping Costs

Shipping costs are calculated at checkout and vary based on:

  • Product weight & size

  • Shipping destination

  • Carrier rates

  • Freight requirements for larger equipment

We strive to offer competitive and transparent shipping rates.

4. Freight Shipping (Large Equipment)

Cold plunge tubs, chillers, and full systems may ship via freight delivery. Important details:

  • Curbside delivery is standard

  • The carrier will contact you to schedule a delivery appointment

  • Someone must be present to receive the shipment

  • Inspect the packaging before signing for delivery

  • If there is visible damage, note it with the driver immediately

For hidden damage discovered after delivery, notify us within 48 hours with photos.

5. Delivery Times

Estimated transit times:

  • Apparel & small accessories: 3–7 business days

  • Cold plunge systems & large equipment: 5–12 business days (freight)

Transit times may vary due to:

  • Carrier delays

  • Weather conditions

  • High-volume periods (holiday season)

  • Remote or rural delivery locations

6. International Shipping

At this time, Strong Roots primarily ships within the United States.

If you are outside the U.S. and want to inquire about special arrangements, contact us at:
strongroots208@gmail.com

7. Tracking Your Order

Once your order ships, you will receive a confirmation email with:

  • Tracking number

  • Carrier information

  • Link to track the shipment

Tracking updates may take up to 24 hours to appear depending on the carrier.

8. Lost, Delayed, or Stolen Packages

We want your order to arrive safely.

Lost or delayed packages

If your package shows no movement for several days, contact us and we will initiate a claim with the carrier.

Stolen packages

If tracking shows "Delivered" but you did not receive it:

  1. Check with neighbors or building management

  2. Look for delivery notices or alternate drop-off locations

  3. Contact the carrier for more details

  4. Notify us if the package is still missing

We will support you through the claim process, but Strong Roots is not liable for packages stolen after delivery.

9. Incorrect Shipping Information

Customers are responsible for providing accurate address details. If an incorrect address is entered:

  • Notify us within 24 hours

  • If the order has already shipped, you may be responsible for rerouting or reshipping costs

10. Pre-Orders & Backorders

From time to time, certain products may be on pre-order due to high demand.

  • Estimated ship dates will be clearly stated

  • You will receive updates as your item progresses

  • Orders containing both in-stock and pre-order items may ship separately

11. Contact Us

For questions about shipping or order status, we’re here to help.

Email: strongroots208@gmail.com
Phone: +1 208-412-0236
Address:
17029 N Lonesdake Pl
Nampa, Idaho 83687
United States