Privacy policy

Strong Roots (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our brand.

By accessing or using our site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services.

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form

  • Create an account

  • Subscribe to our newsletter

  • Make a purchase

  • Request customer support

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (processed securely by third-party payment gateways)

  • Order details & preferences

  • Messages you submit through forms

Information Automatically Collected

When you visit our website, we automatically collect certain data, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Pages visited and time spent

  • Referring website

  • Cookies and tracking technologies

Cookies & Tracking Technologies

Cookies help us understand how visitors use our site and allow us to:

  • Save cart items

  • Improve site performance

  • Personalize your experience

  • Deliver relevant marketing

You can modify cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to support your journey through our platform, including to:

  • Process and fulfill orders

  • Provide customer support

  • Send transactional emails (order updates, shipping notifications)

  • Respond to questions submitted via our Contact page

  • Improve website performance and user experience

  • Send marketing communications (with your consent)

  • Prevent fraudulent transactions

  • Analyze website traffic and performance

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

Service Providers

Trusted third parties that help us operate our business, such as:

  • Payment processors

  • Shipping carriers

  • Digital marketing tools

  • Data analytics partners

  • Website hosting providers

These partners only receive the information necessary to perform their services.

Legal Requirements

We may disclose information if required to comply with:

  • Applicable laws

  • Legal processes

  • Requests from government authorities

  • Protection of our rights, users, or property

4. Third-Party Services

Our website may include links to third-party websites or services. We do not control the privacy practices of these sites and encourage you to review their privacy policies.

This includes:

  • Social media platforms

  • Payment gateways

  • Affiliate or external links

5. Data Security

We implement industry-standard measures to protect your personal information, including:

  • Encrypted data transfers

  • Secure payment processing

  • Restricted access to sensitive data

While we strive to safeguard your data, no method of Internet transmission is completely secure.

6. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the information we hold

  • Requesting corrections

  • Requesting deletion of your data

  • Opting out of marketing communications

  • Restricting certain data processing

To exercise your rights, contact us at:

strongroots208@gmail.com
+1 208-412-0236

You may also unsubscribe from marketing emails using the link provided at the bottom of any email.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Improve our services

When data is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, contact us so we can remove it.

9. International Users

If you access our site from outside the United States, be aware that your information may be transferred and processed in the U.S., where data protection laws may differ from your region.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or laws. The updated version will be posted with a revised “Last Updated” date.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at:

Strong Roots
17029 N Lonesdake Pl, Nampa Idaho 83687, United States
Lexington, KY 40592
Email: strongroots208@gmail.com
Phone: +1 208-412-0236